Shipping and Returns
Due to the fact these bags are all handmade in our workshop there will be a 3-4 week wait on delivery. However if we have this item in stock we will notify you sooner once your order is placed. We will also contact you before the order will be sent through e-mail.
UK delivery - will be sent using Royal mail delivery service and will need to be signed for.
100g - small accessories £3.70 (recorded delivery)
500g - large accessories £6.95 (Special Delivery)
1kg - 2kg small and medium bags - £10.50 (Special Delivery)
Over 2kg within the UK will be FREE postage.
Europe delivery and rest of the world -Will be sent through Royal mail and will need to be internationally signed for, Please note that there is no delivery service on Saturday and Sunday.
500g - small accessories £13
1kg - 2kg small and medium bags - £21
Rest of the world
500g - small accessories £15
1kg - 2kg - small and medium bags - £31
All orders over 2kg for Europe and the rest of the world you will need to contact us for prices. firstname.lastname@example.org / 01273 844336
Returns and exchange
We pride ourselves on our customer service and hope that you are delighted with your purchase. However should you wish to return your order you can do so within 7 days of receiving it for an exchange or refund (excluding original postage). We recommend that you obtain a certificate of posting when you send your parcel back and ask that you phone or email us before posting so that we can expect it. The item must be returned unused and in its original packaging to:
Jane Hopkinson Bags
2 Turner Dumbrell Workshops
Dumbrells Court Road
1 If we have made something that has been custom made especially for you.
2 Any sale items.
PLEASE NOTE SALE ITEMS ARE NON-RETURNABLE AND ORDERS THAT HAVE BEEN MADE ESPECIALLY FOR YOU.